greggjf

Thanks for the reply Time stamps on the email being the time it arrived the old view shows the delivery time like Outlook, the new view says things like seconds ago, 20 mins ago, when searching by delivery time is hard to use as delivery time stamps of 20 mins ago arent useful. We've definitely had 3 instances of the whole mailbox being wiped out in the last two days without any double prompt of deletion so something could be wrong. Raise a ticket from email should be able to pull the mail content into a description field in the ticket, raise ticket only pulling the sender isn't saving any time in the process and you have to have two sessions running to pull further information from the mail to paste into the ticket. Hope that helps. Greg

am finding the new email view completely unusable just now have to use the old version. Time stamps are meaningless, raise ticket from email only brings over the customer name and nothing else. Delete all email button in both views is dangerous and has wiped out the mailbox 3 times already, the fall back being I still have exchange mailbox open, this needs to include an are you sure options before it goes ahead and wipes it out completely. If you are going for an Outlook look then the functionality needs to work in the same way, at the moment the new version just looks pretty but isnt good to use.