[how to - only list certain applications for certain users or groups when logging a ticket]

Hi James. A colleague and i had a quick look today, we use custom lists at the moment but we can see how we would change that to assets. I think the bit in the BPM we're not sure about (and would love some advice) is how to ensure the selection is only available to an active directory group. (AD already working) 

thanks

[dark mode issues]

Hi James, thanks for the reply. The URL shows live.hornbill.com, haven't tried the other portals / urls yet mate. 

[dark mode issues]

Hi, is anyone aware of issues with dark mode in MS Edge?

 

When we create a new service manager request, from the drop down in service list, the options are white text on a white background, but the rest of the page is white. this happens in a few areas of hornbill.

 

any known fixes?

thanks

 

[how to - only list certain applications for certain users or groups when logging a ticket]

Hi. 

We would like to add certain applications to the list of objects that can be selected when creating a new request, for example, service manager - create new request - customer - service list - outlook desktop application.

is it possible to add applications that are only visible to a specific group or set of users? (we don't want them to be available to our customers but need our admin staff to be able to select them)

 

user / group 1 would have a list of applications showing outlook, office, vpn, etc.

user / group 2 would have a list of applications showing site to site vpn, solarwinds, VMWare, Hyper-v, etc.

 

thanks

[LDAP OU lookup for shared service desk]

Hi,

We have an issue currently where we support several companies from the same Hornbill instance. Each company has departments, sites and teams. Some of these are identical (accountancy, customer services, etc.)

When we use the LDAP import tool, it doesn't reference only departments within that company, it references all departments within all companies within the instance. If any are identically named, this causes users to be put in the wrong company's department.

is it possible to have the ldap import check company first, then restrict the org lookup to teams &  departments within that company only?

 

thanks in advance,