[Slideshow stops running when Google Chrome refreshes page]

Perhaps if I tell you what we're trying to accomplish.

We've a number of large TV screens with thin clients that we'd like to display a dashboard/slideshow on. Can you suggest the best method of doing this?

We've created a full user called monitor and assigned the dashboard viewer role but we'd much prefer this to be a basic user.

Thanks

[Slideshow stops running when Google Chrome refreshes page]

Hello

I'm hoping someone else has already found a solution to our problem with Service Manager slideshows as we want to display them on a large TV screen that automatically rotates though different monitoring systems.

When running a slideshow on a big screen as a monitoring tool, when the webpage periodically refreshes, the slideshow stops playing.  The screen is then returned to the Service Manager slideshow config screen (Home Service Manager > Advanced Analytics > Slideshows > IS Defects).  How can we stop this from happening.  

We are using a dedicated user logon and not a shared one.

We have already set the account to be auto logged in on each page refresh if we had not done this the account timed out (is this the problem?)

If anyone can help us with this then we would be extremely grateful.

Regards

Gill

 

[Searching for requests in Hornbill Service Manager]

Hello,

We seem to be unable to perform a search that looks for key words in the incidents updates. We only seem to be able to use the quick filter which searches the Reference, Summary, Details, Status, Owner and Customer field's. Has anyone found out how to do a keyword search similar to the one in Support Works Essentials as that was extremely useful?

Thanks

Gill

[Unable to resolve requests using the mobile app]

We have started to use the Hornbill Mobile App on both Android and IOS mobile phones. Whilst its a fantastic way for our ITC Engineers to update their calls whilst working in the field they are not able to resolve them. Are there any plans for this facility to be added to the mobile app and if so any idea when it might happen.

Many thanks

Gill

 

 

Forum Admin Edit: The functionality was provided in one of the earlier Service Manager builds. This thread is now locked.