MDDCICT
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Posts posted by MDDCICT
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Is there no way to change a call from one service to another? 90% of our calls are logged via the self service portal and great as this stat is it does mean staff can have the tendency to for example log a new starter call under the Files and Folders service rather than the New Starter one.
I can create a first stage in the BPM to allow you to move this call to the New Starter BPM but this wouldn't change the service.
Can this be done manually? Or as above will we always need to recreate the call?
Organisation - Service Subscription View/Add
in Service Manager
Posted
Agreed there must be a better way to do this. We have a new child organization and services do not cascade so I now have to go into every service and subscribe the new one Grrrr.