Stephen Banfield
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Posts posted by Stephen Banfield
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Thanks.
In our sandbox test system I cant see that table in the list of db tables in the report creation tool. Is the table not within the schema accessible by the sandbox?
Stephen
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We are in the process of migrating from Supportworks to Service Manager.
Currently I do queries on the updated table to see how much time a member of my staff spends on a call. Can anyone advise on where the equivalent information is stored in the Service Manager database?
Thanks Stephen.
Reporting on time spent in Service Manager
in Reporting
Posted
Thanks.
I am just trying to understand the relationships between tables in the new version of your software.
1) If say I wanted to work out how much time somebody in my team spent on a particular call how do I link the time to a call?
2) Is h_timesheet_values the only table used in recording time? For example, is there a separate table for recording time on tasks as opposed to general updates?
3) Previously I used to for the most part to run queries on the opencall and updatedb tables. As I understand it h_itsm_requests is the equivalent of opencall, what is the equivalent of updatedb?
Thanks again.