Keith 91 Posted February 23, 2017 As we are using Hornbill on a global scale across many depts etc we are finding that the number of measures, widgets and dashboards is unmanageable and prevents the retrieval of data needed to answer the questions that arise on a daily basis. What is really needed is... a. The ability to drill into report information to a lower level. i.e. A widget showing regional data should be able to be drilled into to show site information or service volums within that region etc. b. The ability to dynamically filter from within a dashboard or widget. Are any such features available today or planned for development? Thanks Keith 1 Share this post Link to post Share on other sites
Everton1878 19 Posted March 10, 2017 Some of my managers have expected that they could click on the dashboard to drill down to the call info You can do it from the little dashboards you can create in your queue on the my views Share this post Link to post Share on other sites
Keith 91 Posted March 14, 2017 @Everton1878 but the problem is that the request list views only allow you to see requests where you are part of the team and do not allow for any of the custom fields which is critical for our reporting. Share this post Link to post Share on other sites
