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Attachments from emails


Keith
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When a user creates a request with an attachment or adds an attachment via the portal the attachment is visible in an "attachments" section within the request. However if a user responds via email which includes an attachment this attachment is not included in the same "Attachments" section. 

Would it be possible for you to ensure that all attachments appear in the attachments section rather than having to go and view the mail directly to see it.

 

Thanks

 

Keith

 

 

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We are still discussing this issue internally. We will advise you when we have come up with a way forward and @nasimg I would not tweak the auto responder yet until we come to a conclusion on this issue.

 

kind regards

Pamela

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Hi @Pamela

Apart from not knowing where to tweak autoresponder, I'm just suggesting this is one area Hornbill can investigate.

This would be a useful fix for us.

Nasim

 

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