Keith Posted February 23, 2017 Share Posted February 23, 2017 When a user creates a request with an attachment or adds an attachment via the portal the attachment is visible in an "attachments" section within the request. However if a user responds via email which includes an attachment this attachment is not included in the same "Attachments" section. Would it be possible for you to ensure that all attachments appear in the attachments section rather than having to go and view the mail directly to see it. Thanks Keith Link to comment Share on other sites More sharing options...
nasimg Posted February 23, 2017 Share Posted February 23, 2017 Yes I've noticed this too - does the auto responder need to be tweak so it does capture the attachments? Regards Nasim Link to comment Share on other sites More sharing options...
Guest Posted February 23, 2017 Share Posted February 23, 2017 We are still discussing this issue internally. We will advise you when we have come up with a way forward and @nasimg I would not tweak the auto responder yet until we come to a conclusion on this issue. kind regards Pamela Link to comment Share on other sites More sharing options...
nasimg Posted February 23, 2017 Share Posted February 23, 2017 Hi @Pamela Apart from not knowing where to tweak autoresponder, I'm just suggesting this is one area Hornbill can investigate. This would be a useful fix for us. Nasim Link to comment Share on other sites More sharing options...
Keith Posted February 23, 2017 Author Share Posted February 23, 2017 @Pamela Thanks! A resolution to this would be a big help. Link to comment Share on other sites More sharing options...
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