Mobile App request list blank

[Melissa Gurney]

Apologies if this has already been raised.

Since this morning, all of our mobile application users have reported seeing a blank screen when they go to request list. When trying to refresh the request list, they are presented with a cannot connect to server error.

We haven't made any changes and I can confirm it worked fine last night.

I have installed the latest update in Service Manager and that has not resolved the problem. The mobile application is up to date.

Thanks,

M

[Guest Ehsan]

Hi @Melissa Gurney,

Thank you for your post and bringing this to our attention.

We're looking into this and we will get back to you as soon as we have an update.

Thanks,

Ehsan

[Guest Ehsan]

Hi @Melissa Gurney,

We've identified the root cause. A fix will be made available to you soon, through an automatic update to the Hornbill Collaboration app on your instance.

Thanks,

Ehsan

[TrevorHarris]

Hi @Melissa Gurney,

We have updated Hornbill Collaboration and this problem should now be fixed , let us know if you are still having problems.

Apologies for any inconvenience caused.

Thanks

Trevor

[Melissa Gurney]

hi @trevorharris

Thank you for looking into this for us.

I will ask the team to check but I have not heard anything from them as of yet.

Thanks,

Mel