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Site information capture


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Morning all,

Quick question, when we log a call we ask the user for the building they work in, their phone number and room number.
If that same user calls back another day about a different issue we have to ask it all over again as it is not auto populated.
Is there a way for the information to be saved against the user permanently without having to go into their profile and manually put it in?

Many thanks


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We ask the user to confirm their telephone number via progressive capture form in the service portal - it would be nice to have this value saved and auto populated (so staff can see it but amend if it changes). 



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