Unable to Create New Assets

[Michael Sharp]

I've created a new asset type "Virtual Machines" and am unable to create new assets under this.  When you press "Create" the page does not respond (it doesn't crash).  I have filled in all required fields.  Does anyone have any ideas on this?

Regards,

Mike.

[ArmandoDM]

Hello @Michael Sharp,

can you tell which class the asset type is ?
Can you see any error in your browser console ?

 

Regards,

Armando

[Michael Sharp]

Hi Armando, the class is Computer System and there are no errors within the browser? @ArmandoDM

[ArmandoDM]

Hi @Michael Sharp

can you provide a screenshot of the visible/mandatory properties for the asset type you just created ?

I just tried to create a new asset type with class Computer System and then a new asset, and everything works fine for me.

I'd like to replicate the same conditions and see if I can replicate the issue.

Armando

 

[Michael Sharp]

Hi @ArmandoDM,

See below.  Nothing ticked in financial, disposal or depreciation.

[Michael Sharp]

Ive also added a custom image and called this "Virtual Machines"

[ArmandoDM]

Hi @Michael Sharp,

I can replicate the issue now. I will investigate and get back to you as soon as possible

 

Regards,

 

Armando

[ArmandoDM]

Hi @Michael Sharp,

the properties "company" and "site" depend from each other, so when you select a site the system search for the associated company , if there is one. Because the company is not a visible property, the system does not find it and does not submit the form.

In the asset type, if you enable the property "company" under "General Asset Information", it should work.

I will open a ticket to fix this issue. In the meantime, can you enable the "company" if this is not a problem for you?

Regards,

Armando

[ArmandoDM]

@Michael Sharp,

if you try enabling the company, can you confirm that the issue is fixed or you still experience the issue?

Regards,

 

Armando

 

[Michael Sharp]

This works perfectly thanks although it is an additional overhead having the company to select (appreciate the reasons for this however).

Mike.

[ArmandoDM]

@Michael Sharp

we have a ticket open to fix this issue, so it will be fixed in one of the upcoming updates.

Regards,

Armando