ljbrown Posted February 20, 2017 Share Posted February 20, 2017 I'm looking for a bit of advice. We'd like to be able to report on the number of calls raised from a visit but understand this is not currently available as an additional source. What would people recommend as the best way to get around this? If we created a custom field, could this easily be built into a report for call tickets raised by source? Many thanks, Lucy Link to comment Share on other sites More sharing options...
Steve Giller Posted February 20, 2017 Share Posted February 20, 2017 Does this thread help? Link to comment Share on other sites More sharing options...
Victor Posted February 20, 2017 Share Posted February 20, 2017 @DeadMeatGF it helps any Supportworks customer who wants to do this (add an additional source). What @ljbrown was looking for (I think) is how this can be achieved in Service Manager/Hornbill... As you suggested, capturing this info in a custom field will provide this information for reporting... and you don't need to create a custom field (quite sure you can't) but you can use one of the available custom fields... Link to comment Share on other sites More sharing options...
ljbrown Posted February 21, 2017 Author Share Posted February 21, 2017 Thanks Victor, seems its much simpler than I first thought! I've renamed a custom field and have added this check box to the details section. I was concerned it was going to be more complicated to add this field to the source report hence the post. Link to comment Share on other sites More sharing options...
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