Steve Giller Posted February 20, 2017 Share Posted February 20, 2017 Very simply - 18 (working) hours after resolving the call, it hasn't auto-closed. As far as I can see (see attached) I have the settings correct, is this a glitch or have I missed something? Link to comment Share on other sites More sharing options...
Dan Munns Posted February 20, 2017 Share Posted February 20, 2017 @DeadMeatGF You have to put 0s into the unused years, months. days fields. So it should read 00 00 00 16 00 It should work then. Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 20, 2017 Share Posted February 20, 2017 Whatever time period you enter a value for, you need to se anything to the right to 0 for the correct time period to be created for the back-end. In your case you just need to add a 0 to minutes and that should sort it. This was raised previously and I'll chase it up internally. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 20, 2017 Author Share Posted February 20, 2017 Thanks, nice simple solution, on it now Link to comment Share on other sites More sharing options...
Victor Posted February 20, 2017 Share Posted February 20, 2017 @DeadMeatGF let me know if it works because I tried the same functionality over the weekend (using minutes) but it did not work... I thought it might be related to SLC working times bt did not have a chance to test it yet... Link to comment Share on other sites More sharing options...
Steve Giller Posted February 24, 2017 Author Share Posted February 24, 2017 Still no closure, I'm afraid - the attached image is from a call that was closed 18 (working) hours ago. In case you can check anything on our instance, the reference for that call is IN00003679 Link to comment Share on other sites More sharing options...
Victor Posted February 24, 2017 Share Posted February 24, 2017 @DeadMeatGF yeah, the auto closure node is broken ... We working to have it fixed. Link to comment Share on other sites More sharing options...
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