Editing the Action Bar

[Paul Trenter]

Hi, I was wondering if it would be possible to add a pause/on hold button to the Request Action Bar

[David Hodgen]

Hi Paul

If I'm understanding the area you're referring to, there should already be a button in the action bar but this will only be available when the request has been accepted by an Analyst. Might be worth posting a screen shot in case I've got it wrong.

Thanks

Dave

[Steve Giller]

I think the Pause button is off to the side, possibly Paul is asking for it to appear in the action bar as well?
Personally (if this is correct and you do implement it) I'd like it to be optional, as having it where it is has helped reduce unnecessary use of the Hold functionality.

[Victor]

@Paul Trenter just to clarify the conversation, your query is specific to Service Manager, and to answer your query, the full action list available is displayed under service configuration and you can't add any other action button via the UI (it will have to be implemented by development). Regarding the On/Off Hold button it was decided that the best place for ot would be in the Service Level/Timers section.