Attachments not showing in portal

[cchalmers]

Good Morning,

We have an issue at the moment where attachment are not appearing to customers in the portal on their calls(see Attachment Error). The log shows that an attachment has been added however the Header for attachments is missing. If you add an attachment however as the customer all become available again (See Attachment Error 2).

Please see the below call as an example, this has been working fine until reported yesterday (May not have been working longer), no changes have been to permission.

Any advice appreciated

 

[ArmandoDM]

Hi @cchalmers

we could not replicate this issue. 

Have you updated to the latest version of SM  and tried to clear your browser cache ?

Regards,

Armando

[cchalmers]

@ArmandoDM thank you for the reply.

we are currently running build: 914.

I have cleared the cache on my browser (Google Chrome) but no difference, can try updating later out of hours.

Just to advise this is happening at both sites on the system.

[ArmandoDM]

@cchalmers

can you please update to the latest build 919 and try again?

 

Thanks

[cchalmers]

Will do over the weekend. I am back in office Wednesday.

[cchalmers]

@ArmandoDM I have now completed the update and can confirm this is now all working.

[ArmandoDM]

Great. 

Thank you for the update @cchalmers

 

Armando