cchalmers Posted February 17, 2017 Share Posted February 17, 2017 Good Morning, We have an issue at the moment where attachment are not appearing to customers in the portal on their calls(see Attachment Error). The log shows that an attachment has been added however the Header for attachments is missing. If you add an attachment however as the customer all become available again (See Attachment Error 2). Please see the below call as an example, this has been working fine until reported yesterday (May not have been working longer), no changes have been to permission. Any advice appreciated Link to comment Share on other sites More sharing options...
ArmandoDM Posted February 17, 2017 Share Posted February 17, 2017 Hi @cchalmers we could not replicate this issue. Have you updated to the latest version of SM and tried to clear your browser cache ? Regards, Armando Link to comment Share on other sites More sharing options...
cchalmers Posted February 17, 2017 Author Share Posted February 17, 2017 @ArmandoDM thank you for the reply. we are currently running build: 914. I have cleared the cache on my browser (Google Chrome) but no difference, can try updating later out of hours. Just to advise this is happening at both sites on the system. Link to comment Share on other sites More sharing options...
ArmandoDM Posted February 17, 2017 Share Posted February 17, 2017 @cchalmers can you please update to the latest build 919 and try again? Thanks Link to comment Share on other sites More sharing options...
cchalmers Posted February 17, 2017 Author Share Posted February 17, 2017 Will do over the weekend. I am back in office Wednesday. Link to comment Share on other sites More sharing options...
cchalmers Posted February 22, 2017 Author Share Posted February 22, 2017 @ArmandoDM I have now completed the update and can confirm this is now all working. Link to comment Share on other sites More sharing options...
ArmandoDM Posted March 3, 2017 Share Posted March 3, 2017 Great. Thank you for the update @cchalmers Armando Link to comment Share on other sites More sharing options...
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