Setting affected users in BPM

[DougA]

Ok, I'm stuck again.

I'm trying to use the request connections, add connections to add another user to the incident. I've set Connection Type = Manual = Interested.

When I try to add the CoWorker I'm only being offered the members of the support group, none of the basic users. In the info bubble it says "the userid of the co-worker or basic user to be added as a request connection". Is this a misunderstanding on my part, an error in the info bubble or a bug in the system?

Thanks

Doug

[Victor]

@DougA indeed, according to the info you should be able to search and add basic users there... I've raised this with dev team and see what they think of this...

[DougA]

@Victorany feedback on this?

[Victor]

@DougA sorry, dev team is currently fixing this... We'll let you know when the fix should be available in live instances...

[DougA]

@VictorWow! that was fast! Thanks for the update. When there's no response it feels as though the issue might have fallen through the cracks. I'm glad it hasn't.

Thanks

Doug

[DougA]

Hi @Victor

Any suggestion when this might be resolved? I've added some of the basic users into contacts as a workaround but that's not practical for all of the accounts.

 

Regards

Doug

[Victor]

@DougA the issue is on our dev "to do" list but there isn't a fix for this yet, I'm afraid