Kelvin Posted February 8, 2017 Share Posted February 8, 2017 I have been asked to produce a graph to show the backlog of tickets going back 6 months. I guess I need to look for calls not closed at the end of each day Any ideas of where I can start Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2017 Share Posted February 8, 2017 @Kelvin not sure how much I can help on this one but I'll try... maybe have a criteria for status open and date logged > 6 months ago? Probably you need more complex criteria but thought could be a start... Link to comment Share on other sites More sharing options...
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