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Reporting by Customer's Division

Claire Holtham

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We have a requirement to be able to report on the calls for a particular section of the Council (Libraries). So we want to be able to select based on the 'customer's organisation'.

In the admin module, system, organisational data, organisation = Explore

NB these are not external organisations, they are internal organisations. So  I can't use 'Organisation_id'  or 'Customer Organisation Container ID' as they are blank.

Can you advise which tables this sits in so I can join it to the customer id in the main H_itsm_requests table please.

I've tried browsing round but cannot find it.



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