samwoo Posted February 1, 2017 Posted February 1, 2017 Hello, We have a need for a Due Date field that is visible on the Request List, especially for Change Requests, but would be useful for Incidents and Service Requests. I had thought of using Custom Fields but that wouldn't work unless we produce reports as the fields are not selectable in the Request List column selector... and most of us do not use Reports. Can this be added in? Thanks, Samuel
Kelvin Posted February 1, 2017 Posted February 1, 2017 @samwoo There is already a 'respond by' and 'resolve by' column is this not what you are looking for?
samwoo Posted February 1, 2017 Author Posted February 1, 2017 1 minute ago, Kelvin said: @samwoo There is already a 'respond by' and 'resolve by' column is this not what you are looking for? Hi Kelvin, This is tied to the Priority... which isnt ideal in this case as we may need a date much further ahead in time or much earlier than the Priority dates. For some Services we do not use the Priority (such as Change Requests) so this wouldnt work. We need the staff to input the date the Change is due by (ie. The date it will be carried out, or when it needs to be) Thanks, Samuel
James Ainsworth Posted February 2, 2017 Posted February 2, 2017 Hi Samuel, Could the Schedule Change action item on the change requests help with this? I realize that this still won't be available on the request list but you would then have the change calendar to refer to. Regards, James
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