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Service Portal Form Prompt


Awalker
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Good morning, 

I have release a new area on the service portal to specific teams in my business for requests, one thing that has been noted is when raising a request you have a box on the right with "Form Prompt", and what looks like an edit button that does not do anything, can anyone confirm if that text can be edited and what the purpose of the yellow image is for?

 

 

 

 

Service portal prompt.PNG

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@Awalker

Once you have completed at least one of the form prompt in the Progressive Capture(PC) for your service you can click on the edit button against the form displayed in the breadcrumb trail on the right to go back to that form in the PC to edit the value. At the moment as you have not completed the first form prompt you cannot go back to it to edit it as you are still at the beginning.

Cheers

Martyn

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@Awalker

The right hand side is a description of what is being asked for on the left.  You are able to change this text that is displayed on the right as part of the Progressive Capture configuration for this custom node.  The coloured icon that is currently yellow because this is the form that you are currently on and it is waiting to be completed.  A completed form will show a green icon.  In the case where something that is mandatory has been missed, it will show a red icon.  Using these coloured icons you can navigate back to previously skipped questions as described by Martyn in the above post.

customformprompt.PNG

 

Hope this helps.

James

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