Renaming Services

[AndyColeman]

Good morning,

How do you rename services in Service Manager? I currently have the SLA time in the name and would like to amend. If you can point me in the right direction on where I can amend this, that would be great. I have had a look through videos but can't seem to find what I am looking for. 

 

 

[Dan Munns]

Hi @AndyColeman,

I think that as they are connected to priorities you would have to create a new priority (from the Priorities tab) with the correct name and associate the resolve time (from the view you are in in the screenshot)

Hope that makes sense

Dan

[Victor]

@AndyColeman I assume (from the screenshot you posted) that you want to rename "Service Levels" (aka. priorities) and not the "Service" itself... If this is correct that @Dan Munns is right, you would need to delete the existing service level/priority and create a new one.

 

If you do this please note that you might have BPs that will use the existing priorities to/for start timers so you would need to update those as well.

[AndyColeman]

Thanks both for your replies. 

I want to rename the service priority name, so using my screenshot, I want to rename (5 day, low incident) as an example. 

Would that need to be done by deleting existing service level/priority? 

Thanks. 

[Dan Munns]

Hi @AndyColeman,

Yes you will need to delete the old one first as if you try and associate a resolve time to a new one at the moment you will be told that there is nothing you can associate as they are all connected to existing priorities.

[Victor]

@AndyColeman then you will have to delete it... then create a new one.

[AndyColeman]

Thanks both. Appreciate the help. 

[AndyColeman]

This is now working since the last update to SM. Cheers!