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Renaming Services


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Good morning,

How do you rename services in Service Manager? I currently have the SLA time in the name and would like to amend. If you can point me in the right direction on where I can amend this, that would be great. I have had a look through videos but can't seem to find what I am looking for. 



Service rename.PNG

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@AndyColeman I assume (from the screenshot you posted) that you want to rename "Service Levels" (aka. priorities) and not the "Service" itself... If this is correct that @Dan Munns is right, you would need to delete the existing service level/priority and create a new one.


If you do this please note that you might have BPs that will use the existing priorities to/for start timers so you would need to update those as well.

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