nasimg Posted January 26, 2017 Share Posted January 26, 2017 Seems we can only add groups to user accounts individually, it looks like we can add additional groups but the previous one is removed. It would help to allow multiple groups to be added to user accounts (works the other way around - adding multiple users to a group). Regards Nasim Link to comment Share on other sites More sharing options...
nasimg Posted March 28, 2017 Author Share Posted March 28, 2017 Is there a fast way I can add a user to all our organisational groups (its for our head). At the moment, because of the above issue, I'm going to have to add them one at a time (saving as I go) until the 50+ teams are added. He wants to be able to view all tickets, and have the ability to update them. Is there a special role to cover this scenario? Regards Nasim Gani Link to comment Share on other sites More sharing options...
nasimg Posted March 29, 2017 Author Share Posted March 29, 2017 It is a little quiet on this post - but I think the above "adding groups to a user" is a defect. You get the impression you can add multiple groups but you can only add one at a time (saving after each addition) As I said you can add multiple users to a group. Nasim Link to comment Share on other sites More sharing options...
Lyonel Posted March 29, 2017 Share Posted March 29, 2017 A faster way @nasimg is to do it via SQL directly, but highly risky and certainly not recommended by Hornbill. I know that's how I personally did it for approx 75 people. Another alternative is to use the LDAP User Import utility to assign quickly people to a team from the Active Directory (if it fits with your setup). You can use the LDAP query to restrict the list of accounts to be assigned into a particular team. The latter approach is quite safe (especially if you do a dry-run to start with!) Link to comment Share on other sites More sharing options...
nasimg Posted March 29, 2017 Author Share Posted March 29, 2017 Thanks for the info @Lyonel I didn't think we had access to do this via SQL - I'll have a chat to my admin who is more familiar with this approach. My issue is the UI for adding teams to a user (see my first screenshot) is not working as I think it was intended - you should be able to add multiple teams, but this is not the case. Nasim Link to comment Share on other sites More sharing options...
Lyonel Posted March 29, 2017 Share Posted March 29, 2017 Totally agree with you @nasimg about the UI. I had the same reaction the first time I used it and then quickly realized something was not quite right... But since we automated the team allocation using the LDAP User Import tool, so did not have to use this screen for a while now Link to comment Share on other sites More sharing options...
nasimg Posted March 29, 2017 Author Share Posted March 29, 2017 Yes I've ignored this issue because we have been using LDAP import tool too, but adding teams to one user is easier to do from the above screen. That's why someone in the @Hornbill Support Team should look and fix it (or at least reply ). Link to comment Share on other sites More sharing options...
Guest Posted March 30, 2017 Share Posted March 30, 2017 Hi @nasimg Sorry for the lack of response so far regarding this request. I'll raise this topic internally and see if I can get some feedback for you. Bob Link to comment Share on other sites More sharing options...
nasimg Posted March 31, 2017 Author Share Posted March 31, 2017 Thanks @Bob Dickinson, its not a big issue but would be nice to get investigated...I think its a simple fix, but then I'm not a developer/programmer Nasim Link to comment Share on other sites More sharing options...
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