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Customising the subject for update emails

Melissa Gurney

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I was wondering if there is a way to set our own subject for emails that are sent to the customer as an update from within the call - I can't seem to find the setting in System.

Currently it reads "IN00000084 update" (e.g). I would like to be able to set it to a set phrase so that we can apply an auto response exception to the mailbox.

Is this possible?



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