Customising the subject for update emails

[Melissa Gurney]

Hello,

I was wondering if there is a way to set our own subject for emails that are sent to the customer as an update from within the call - I can't seem to find the setting in System.

Currently it reads "IN00000084 update" (e.g). I would like to be able to set it to a set phrase so that we can apply an auto response exception to the mailbox.

Is this possible?

Thanks,

Mel

[Victor]

@Melissa Gurney on each service and each request type you can specify an email template to be used when sending email updates from a call. This template needs to be amended to have the subject you need. Below is an example to show you where this template is configured on the service:

 

 

[Melissa Gurney]

Great thanks Victor!