Kelvin Posted January 25, 2017 Posted January 25, 2017 I created a new organisation this morning and gave relevant users access. I was able to assign calls to this team. I have come back to my PC and it no longer appears in the list. I have restarted browser in case of a caching issue. I have checked the organisation and everything is still set. eg Name, Allow Task Assignment (ON) and relevant Assigned User are set. I am unable to log a new ticket and assign to the new team I am also unable to assign an existing ticket to the new team in both cases the team does not appear in the list.
Victor Posted January 25, 2017 Posted January 25, 2017 @Kelvin usually if a team is not available for assignment it means that the team is not supporting the service. Is the team in question supporting the relevant services?
Kelvin Posted January 25, 2017 Author Posted January 25, 2017 @VictorOf course. I missed that bit. thanks all resolved.
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