Flow code error

[Melissa Gurney]

Hello,

I am receiving the following error when trying to log a call through self service. The call logs but then fails as it is not successfully assigned to the team.

This is the business process:

Are you able to help me work out what is wrong?

The correct BPM and PC are assigned to the catalog item and the team is added as a supporting team to the service.

Thanks,

Mel

[Victor]

@Melissa Gurney did you try to attach any screenshots to this post? I think it did not work, would you mind posting them again? Thanks!

[Melissa Gurney]

Hi Victor, Sorry about that I thought they had uploaded.

[Victor]

@Melissa Gurney dev team is looking into this

[Melissa Gurney]

Thanks Victor

[Melissa Gurney]

I seem to have sorted this now! Thank you for taking a look.

 

[Victor]

@Melissa Gurney ermm.. how?

 

[Melissa Gurney]

It was an issue with the SLA/priority rather than the assigning node It turns out it wasn't even making it to that point.

[Victor]

@Melissa Gurney ah, ok, I see... I saw something else in the logs from your instance (nothing to worry) but most likely it was not related to this error (which confused me). But happy is sorted now