Melissa Gurney Posted January 23, 2017 Share Posted January 23, 2017 Hello, We have one service that does not seem to be picking up a response SLA. It follows the same structure of BP to other services that are working fine. Is there anything you can see in these screenshots that may be causing the problem? This is what you see in the call itself. All other calls have a response timer above the resolution timer. Many thanks, Melissa Link to comment Share on other sites More sharing options...
Melissa Gurney Posted January 23, 2017 Author Share Posted January 23, 2017 It would appear that the Services have lost their assigned SLA's. Not sure how that has happened (Updated on Friday so perhaps related?) but I will re-add them in now. Thanks 1 Link to comment Share on other sites More sharing options...
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