Call Conditions

[Shamaila.Yousaf]

One of the few things I miss about Supportworks is the Call Conditions.

Would there be a possibility of having Call Conditions available from the 'Request View' List please? 

 

Regards

[Martyn Houghton]

@shamaila.yousaf

We too have been impacted by the absence of the 'condition' field, which we used for our escalation process, plus the colour coded escalation arrows.

We raised this a while back (see port below), but at the moment we had to use a custom field, which as you will no doubt have found out yourself is not usable on the Request List screen or views.

Cheers

Martyn