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Call Conditions


Shamaila.Yousaf
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@shamaila.yousaf

We too have been impacted by the absence of the 'condition' field, which we used for our escalation process, plus the colour coded escalation arrows.

We raised this a while back (see port below), but at the moment we had to use a custom field, which as you will no doubt have found out yourself is not usable on the Request List screen or views.

Cheers

Martyn

 

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