Shamaila.Yousaf Posted January 13, 2017 Share Posted January 13, 2017 One of the few things I miss about Supportworks is the Call Conditions. Would there be a possibility of having Call Conditions available from the 'Request View' List please? Regards Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 13, 2017 Share Posted January 13, 2017 @shamaila.yousaf We too have been impacted by the absence of the 'condition' field, which we used for our escalation process, plus the colour coded escalation arrows. We raised this a while back (see port below), but at the moment we had to use a custom field, which as you will no doubt have found out yourself is not usable on the Request List screen or views. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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