Victor Posted January 12, 2017 Share Posted January 12, 2017 Dear all We released our new version of Service Manager 2.38. This is now available for you to update in Hornbill app store. Below is a list of changes and fixes introduced by this version: NEW: You can now enforce the selection of a catalog by users in Progressive Capture with the application setting servicemanager.progressiveCapture.servicedetails.catalogRequired NEW: Service Level Management now include Corporate and Service Based SLAs CHANGE: User's Organisation name is not present in Customer Select window when raising a request from email FIX: When changing the customer of a request, service subscriptions need to be honoured FIX: The request description does expand in portal progressive capture FIX: 'Resolve By Team' condition in Views were not return any results FIX: You can bypass some ProCap form(s) even if they are set to mandatory FIX: When reopening a request via portal, the timeline entry is marked as public FIX: Files with special characters in the name could cause requests to fail to get logged FIX: Unable to save/update an asset if 'Used By' or 'Owned By' names exceed 64 characters FIX: The colour of some icons on the portal homepage were not customisable FIX: Data cleardown could cause SLM response and fix times to be incorrect in some cases FIX: Show the field in view mode even if the value is blank FIX: Cursor moves to summary when typing in description field in progressive capture FIX: Service Request details custom field labels missing FIX: Unable to submit Feedback from portal FIX: Unable to send emails to an external address through the BPM FIX: Contact not preselected in Progressive Capture when raising a linked request from an existing request FIX: Imported calls with a status of on hold cannot be taken off hold FIX: Company field shows 'undefined' if a request's customer is changed to a Colleague Link to comment Share on other sites More sharing options...
Victor Posted January 16, 2017 Author Share Posted January 16, 2017 We have just released a patch for 2.38 to address an issue whereby the "Site" was displayed as undefined in the request list. Although not a major functional issue, we decided to release a patch as the table storing the request information did not have the site populated (basically it would have a value of "undefined"). The more request logged, the more would have this issue hence we decided to patch it as soon as possible. We advise everyone to apply this update to avoid perpetuation of this issue. Link to comment Share on other sites More sharing options...
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