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Extend request on hold


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I've got an suggestion from one of our agents if it would be possible to extend the time a request is put on hold. At the moment you need to take it off hold and then set a new hold date. This option could add some improvement in the workflow.



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  • 8 months later...
  • 3 weeks later...

Hi @Chaz

Did not know this option was there. Thanks. This can help in some cases. However it can be advised to have some kind of trigger to check a request that has been on hold for a long time then. Just in case if you forget to check your on hold requests.

Is this a possibility?

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