m.vandun Posted January 10, 2017 Share Posted January 10, 2017 Hi, I've got an suggestion from one of our agents if it would be possible to extend the time a request is put on hold. At the moment you need to take it off hold and then set a new hold date. This option could add some improvement in the workflow. Regards, Mark Link to comment Share on other sites More sharing options...
Guest Chaz Posted September 29, 2017 Share Posted September 29, 2017 @m.vandun with sub statuses, you can now put a Request on-hold indefinitely which may help here? Link to comment Share on other sites More sharing options...
m.vandun Posted October 17, 2017 Author Share Posted October 17, 2017 Hi @Chaz Did not know this option was there. Thanks. This can help in some cases. However it can be advised to have some kind of trigger to check a request that has been on hold for a long time then. Just in case if you forget to check your on hold requests. Is this a possibility? Link to comment Share on other sites More sharing options...
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