derekgreen Posted January 9, 2017 Share Posted January 9, 2017 Hi. I was hoping someone may be able to advise. We have been using Hornbill Service Desk for two months now, we are extremely happy with the service and would like to tie up some loose ends. When I run the conf.json executable to import new users from our Active Directory, we are only getting the basic information about the user - just their name. I need to reconfigure the conf.json to see if we can pull through more info, like job titles, email addresses and telephone numbers. I have attached snips of our current conf.json configuration and our standard AD user general info. Thanks! conf.json.latest Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 9, 2017 Share Posted January 9, 2017 @derekgreen When we were configuring our LDAP import I found it quite useful to use a LDAP tool to view the LDAP data and get the correct attribute names that were in use in our Active Directory, in order to populate the correctly the "LDAPAttributes" section, as they have to be listed in their in order to use them in the field mapping. The one I used was LDAPExplorerTool which is free - http://ldaptool.sourceforge.net/ Cheers Martyn Link to comment Share on other sites More sharing options...
derekgreen Posted January 9, 2017 Author Share Posted January 9, 2017 Hi Martyn - thanks very much for the advice, but my manager here has a very strict 'no freeware' policy! Not always convenient but I understand his reasons. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 9, 2017 Share Posted January 9, 2017 @derekgreen That's, okay. the key thing is you will need to know the exact attribute names in LDAP source, in order to add them in the JSON. The link below might help you ascertain which attribute names you need. https://msdn.microsoft.com/en-us/library/ms677980(v=vs.85).aspx Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted January 9, 2017 Share Posted January 9, 2017 Also, if you activate the Advanced View within AD Users & Computers you will expose additional tabs (assuming you have permissions) notably the Attribute Editor tab which lists every available attribute along with its current value - great for checking which are being used when there are multiple options for storing a particular piece of information. Link to comment Share on other sites More sharing options...
derekgreen Posted January 9, 2017 Author Share Posted January 9, 2017 Thanks to all, this has been so helpful. Definitely on the right track now. Link to comment Share on other sites More sharing options...
Ralf Peters Posted January 10, 2017 Share Posted January 10, 2017 @derekgreen another option if you have access to run powershell : import-module activedirectory get-aduser <account name> -properties * Link to comment Share on other sites More sharing options...
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