Capitals

[Prathmesh Patel]

Hi

 

When we resolve calls in Service Manager it removes all Capitals, this can cause issues when sending username and passwords

Can this be amended?

[David Hall]

Hi @Prathmesh Patel,

I'm guessing you are referring to the content of an email sent when resolving a request?  In that case you may just need to alter the case of the first letter of the variable names used in the email template that you are using, this is detailed more clearly in this post

Hope that post helps,

Regards,

Dave.

[Prathmesh Patel]

Thank You,

Yes, and has worked.