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Resolved by Date on Service Requests


Shamaila.Yousaf
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@shamaila.yousaf The issue appears to be more that some Requests are being raised by the Service Desk against a Service that is set as Draft.

I'm not sure how this is occurring, but equally they should not be selecting an unpublished Service. It's draft because it is incomplete and doesn't even have a Business Process attached to it.

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