Shamaila.Yousaf Posted December 15, 2016 Share Posted December 15, 2016 I have not that service requests do not specify the resolved by date. These do however; appear for incidents. Can anyone please assist why this might be? Regards Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 15, 2016 Share Posted December 15, 2016 @shamaila.yousaf In order for the resolved by date to appear your BPM process associated with the Service Request needs to start the fix/resolution timer. Is this step present in the Service Requests associated BPM Workflow. Cheers Martyn Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted December 15, 2016 Author Share Posted December 15, 2016 @neil hutchinson or @DeadMeatGF can you please confirm if the step is present in the Service Request BPM workflow as advised by @Martyn Houghton? If not, please could you kindly make the changes your end and let me know when this has been resolved. Thanks I appreciate you are busy. Regards Link to comment Share on other sites More sharing options...
Steve Giller Posted December 20, 2016 Share Posted December 20, 2016 @shamaila.yousaf The issue appears to be more that some Requests are being raised by the Service Desk against a Service that is set as Draft. I'm not sure how this is occurring, but equally they should not be selecting an unpublished Service. It's draft because it is incomplete and doesn't even have a Business Process attached to it. Link to comment Share on other sites More sharing options...
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