Unable to load new image onto portal

[Melissa Gurney]

Hello,

I have entered a https url for an image stored on one of our externally facing web servers. I am able to navigate to the URL from my browser (internally and externally) no problem at all. The image is the recommended size and type as detailed on the wiki and it is, as mentioned, https.

I have confirmed that the security settings on the image/server will not cause any permission issues and cannot figure out why the image is not displaying.

It does not error, it simply isn't there...

Do you have any idea what may be causing this?

Many thanks,

Melissa

[Guest Chaz]

@Melissa Gurney just came across this post, would you be able to let us know where exactly it is that you're trying to link to this image?

[Melissa Gurney]

Hello, we have resolved this issue now thank you.