Highlighted text from email received in Shared Mailbox

[Shamaila.Yousaf]

Hi,

On occasions, we email our customers a list of questions to answer.  On occasions, our customers highlight particular text and email the shared mailbox.  Upon logging the call the highlighted text is not visible, nor does the customers email add in the file attachments as each update did in Supportworks.  

 

Thanks in advance for your time.

[Martyn Houghton]

@shamaila.yousaf

The original email should be attached to the first timeline entry. Clicking on the more options should give you the option to 'View Email' which should then open up the source email in its original form including the highlighting.

Cheers

Martyn

[Shamaila.Yousaf]

@Martyn Houghton thanks for that.  

I am still learning so apologies if this was a silly request - I'll forward this onto my team.  They will be very grateful/

 

Regards