Removing Cancelled Calls from a Board

[Steve Giller]

Is removing cancelled calls from a board something that can be done as part of the Business Process, or are we into the wonderful (and scary) world of Webhooks for this one?

[James Ainsworth]

Hi @DeadMeatGF

That is an interesting question.  When cancelling a request it also cancels the Business Process so I don't believe that removing a request from a board can be done within the process.  Webhooks are more designed for integration to apps outside of Hornbill but I suppose that it is possible to have these integrate back in using the APIs.

I will have a think and see if I can come up with any suggestions.

Regards,

James

[Steve Giller]

Webhooks back into the API would be powerful, but maybe overkill for something like this, especially for users that don't want to get into that degree of control - I assume it would be a longer term goal but possibly an optional third process to deal with cleanup, so a Service could have Progressive Capture, Business Process and Cancellation phases?

[Paul Alexander]

I know this is an old post, but has anything changed with regards to removing cancelled calls from boards? 

thanks

[Steve Giller]

I don't remember if this got posted elsewhere, but I did wonder if we could approach this from the opposite direction - by having a setting within the Board itself to auto-remove cancelled Requests; if this was set to true, then they would auto-purge, if not they would remain until manually removed.

With regards to this similar thread, we could have a Board option to auto-remove Requests after a set time period based on Status - e.g. Closed for 28 days.