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Call Close Notes variable

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I thought I'd seen this question posted, but I can't find it, so apologies if it's been answered.

Is there a variable to allow the call resolution notes to be conveyed in the email that is sent? Currently the customer is only getting a reminder of the Summary/Description of the problem, and I can't find a way to give the Resolution, which is resulting in customers claiming that we've close a call without fixing their issue.


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