Call Close Notes variable

[Steve Giller]

I thought I'd seen this question posted, but I can't find it, so apologies if it's been answered.

Is there a variable to allow the call resolution notes to be conveyed in the email that is sent? Currently the customer is only getting a reminder of the Summary/Description of the problem, and I can't find a way to give the Resolution, which is resulting in customers claiming that we've close a call without fixing their issue.

 

[Shamaila.Yousaf]

@DeadMeatGF I'm not sure if this video helps:

 

[Steve Giller]

Sadly not - no mention of a Resolution Notes variable in there.

[Victor]

@DeadMeatGF have you tried {{.H_resolution}} ?

[Shamaila.Yousaf]

Thanks @Victor & @DeadMeatGF this issue has now been resolved. @DeadMeatGF liaise with Neil Hutchinson if you require details on how he resolved this issue.

 

Regards

[Steve Giller]

Thanks @Victor - no, I hadn't, just didn't see it as an option no matter how much I looked!

[Victor]

@DeadMeatGF sadly, it is not (displayed as an option). Same as {{message}} variable. This one is used in email update templates.