Notification when a self service ticket is raised

[Guest gregmarcroftorc]

Hi,

Some of our internal staff use the self service portal in order to log a request with us, rather than sending us an email for us (the analysts) to log a ticket. When they log these, the ticket is created and goes in to our request list. However, we are currently failing to get to these requests as quickly as we should and I was hoping to find out if there is a way that an email notification or something similar could be sent to our analysts when one of these requests is logged. This would help us improve on our response and fix times for self service tickets.

Is this possible?

Apologies if this has been explained elsewhere and I have missed it.

Greg

[Guest]

Hi

This topic was extensively discussed on this forum post 

 

Have a look and let me know if this answers your query

 

Thanks

Pamela

[Guest gregmarcroftorc]

Hi @plubinda,

Thanks that is useful. You can close this one if you like and I can discuss anything further in there if I need to.

Greg