Shamaila.Yousaf Posted December 12, 2016 Share Posted December 12, 2016 Hi There, I wonder if someone can kindly assist. In the old version of Supportworks, it allowed the analyst to update or place numerous calls on hold at the same time. Is this a feature which can be available please? If we have a number of calls to update at the same time then this feature will prove useful. Thanks for your assistance and time as always. Regards Link to comment Share on other sites More sharing options...
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