Steve Giller Posted December 6, 2016 Share Posted December 6, 2016 Short version: The number of emails indicated on the icon and heading does not appear to match the number of emails actually in the mailbox. Link to comment Share on other sites More sharing options...
Guest NadeemMazhar Posted December 6, 2016 Share Posted December 6, 2016 Hi Steve, Please can you refresh your browser by pressing F5. This will now display the correct email count. Kind regards Nadeem Link to comment Share on other sites More sharing options...
Steve Giller Posted December 6, 2016 Author Share Posted December 6, 2016 Sadly it's still not matching - currently showing 8 when 6 are in there! Link to comment Share on other sites More sharing options...
Steve Giller Posted December 8, 2016 Author Share Posted December 8, 2016 I've set up a couple of rules and this has highlighted that there's still an issue for us - see screenshot; Voice Call Notifications shows 1 email, but the folder displays as empty. Obviously the concern is that if the count is accurate then there are emails that we can't see, and this will lead to lost calls. 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted December 8, 2016 Author Share Posted December 8, 2016 Update - the Voice Call folder is now showing a count of 8, but still says "No messages" I have manually moved 6 emails into it, and "saw" one arrive and be moved by the rule, so I know for a fact there are at least 7 in there - is there a permission issue I need to look at, could I have accidentally set a filter somewhere, or is this something going wrong elsewhere? Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 8, 2016 Share Posted December 8, 2016 Hi @DeadMeatGF We are currently investigating and I believe that the issue has been identified. I'll give you an update as soon as I have a bit more. James 1 Link to comment Share on other sites More sharing options...
Steve Giller Posted December 12, 2016 Author Share Posted December 12, 2016 Thanks @James Ainsworth - I've only been on the system a week and I'm breaking stuff already ... sorry! 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted December 12, 2016 Share Posted December 12, 2016 @DeadMeatGF @James Ainsworth just to let inform you that since we have used the New Email View that the number count on the emails issue has resolved itself - so not sure if this has been resolved due to any amendments you have made your end. Regards 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 12, 2016 Share Posted December 12, 2016 @shamaila.yousaf Pleased to hear that the email count is now correct. I'm not aware of a particular fix being completed for this, but there has been a fair bit of work on this view over the last few weeks so it is possible that this work resulted in this being resolved. All the best, James 1 Link to comment Share on other sites More sharing options...
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