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Email count not accurate

Steve Giller

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Guest NadeemMazhar

Hi Steve,

Please can you refresh your browser by pressing F5. This will now display the correct email count.

Kind regards


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I've set up a couple of rules and this has highlighted that there's still an issue for us - see screenshot; Voice Call Notifications shows 1 email, but the folder displays as empty. Obviously the concern is that if the count is accurate then there are emails that we can't see, and this will lead to lost calls.

Screenshot 2016-12-08 11.02.47.png

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Update - the Voice Call folder is now showing a count of 8, but still says "No messages"

I have manually moved 6 emails into it, and "saw" one arrive and be moved by the rule, so I know for a fact there are at least 7 in there - is there a permission issue I need to look at, could I have accidentally set a filter somewhere, or is this something going wrong elsewhere?

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