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Can I change the Labels and text in the Hornbill Portals?

Prathmesh Patel

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Hi Prathmesh,

 thanks for your post. Every item of text in both the Customer Portal and Service Portal is translatable. While this gives us the ability to translate the text into other languages, it also gives us the ability to define our own English translation, effectively changing the terminology we want to use.

The "Translation Strings" (as we call them) are located in two areas of Hornbill Administration. Firstly, all the strings relating to the Portal Home page and stored in Home > System > Manage Portals > Translate. You'll recall from the webinars that Hornbill Service Manager supports two portals, and this area stores the strings for both the Service Portal and Customer Portal landing page.

To help find the strings that are relevant to the portal you are setting up, use one of the following in the quick filter:

To show only Customer Portal Translation Strings use: anonymous.portal.core
To show only Service Portal Translation Strings use: anonymous.serviceportal.core

Secondly, everything in what we call the "My Services" page (the page that you're presented with once you have logged into the portal) can be translated via Home > Service Manager > Translations.

To show only Customer Portal Translation strings use: guest.com.hornbill.servicemanager.portals.portal
To show only Service Portal Translation strings use: guest.com.hornbill.servicemanager.portals.servicePortal

To amend a particular translation string, click on the text in the column named "Translated" and you will be able to edit the text.

We have a weekly scheduled webinar that includes the fundamentals of Portal Customisation. If you feel you may benefit from an overview it may be worth registering here: https://wiki.hornbill.com/index.php/Hornbill_Webinars#Timetable

The relevant wiki documentation relating to the Portals can be found here: 
Self Service features overview: https://wiki.hornbill.com/index.php/Self_Service
Customising the portals: https://wiki.hornbill.com/index.php/Customising_Self_Service

Hope that helps,


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