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Error when taking calls off pause


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@derekgreen there was an issue in a Service Manager release prior to 2.35 whereby the request timers behave incorrectly in some scenarios. What I think happens here is a "residue" of that defect (which, by the way, was fixed in later releases).

I need to have a look at the timers for requests in your instance and confirm if is the case and fix the affected requests. I'll keep you updated on this.

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