Error when taking calls off pause

[derekgreen]

I have attached a snip of an error that has suddenly started appearing when any of our analysts attempt to take a call off pause. Can someone advise?

Thanks.

[Victor]

@derekgreen there was an issue in a Service Manager release prior to 2.35 whereby the request timers behave incorrectly in some scenarios. What I think happens here is a "residue" of that defect (which, by the way, was fixed in later releases).

I need to have a look at the timers for requests in your instance and confirm if is the case and fix the affected requests. I'll keep you updated on this.

[derekgreen]

Thanks Victor. I should have added that this function was working ok until this morning.

[Victor]

@derekgreen it might look so, because it only happens after performing specific actions, and only happens for some requests... but the underlying issue was there before this morning  .. In any case, working on it

 

[derekgreen]

Thanks Victor.

[Victor]

@derekgreen sent you an email

[derekgreen]

Got it, thanks!

[Victor]

@derekgreen all affected requests should be sorted now.

EDIT: I mean now at 14:05  (not when I originally posted). Sorry!

[derekgreen]

Thanks Victor!