Jump to content

Pulling ticket info into a email to customer


Recommended Posts

Hi @gwynne

Is this for automated email replies?

Using the email templates you can already include the request variables in those templates.  We also introduced the ability a while back to allow the mapping of question answers into the custom fields of requests, so that you could include those answers in the email templates. 

There is some info on the wiki about mapping answers to custom questions to request fields here, and then in turn using them in email templates: https://wiki.hornbill.com/index.php/Progressive_Capture_Workflow

 Or where you thinking of something else?


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...