Approval required node in BPM

[derekgreen]

Hi. I need to grant all of our analysts access to answer the 'approval required' question in our service call process, at the moment it seems that I am the only one able to progress a service call beyond this point. Snip attached of node settings. Thanks!

[Steven Boardman]

Hi @derekgreen

Thanks for your post. 

I am not able to replicate this, and i have tested using the Assign to Role:  Service Request Assignee, creating the request as one analyst, and then completing the BPM task as another who has the required Service Request Assignee role 

Have your colleagues been allocated the Service Request Assignee role, in the admin tool either from their profiles, or from Service Manager >Roles as? as shown below.

If you could confirm and we can take it from there

Thanks

Steve

 

[derekgreen]

Hi Steve,

             Thanks for taking a look at this. The particular analyst in question has been assigned this role, I have now extended this to all of our analysts as we are a relatively small team and we all know what is required re approval of requests. I've asked my colleagues  to let me know before they start the process on the next service request we receive so that I can  watch and see what happens when they get to the point of approval. I'll let you know how it goes!

Regards, Derek.