Martyn Houghton Posted November 16, 2016 Posted November 16, 2016 When raising a linked request from an existing one which is logged against a customer (external) not coworker, the current contact informaiton is not passed into progressive capture 'Search Customer' step, where as if this is done for a coworker it is. I beleive this is a known issue as it came up in our original switch on phase, but do not seem to be able to find a reference to it on the forum. Is there are Known Issue reference for this and an update when this is planned to be fixed? Cheers Martyn
James Ainsworth Posted November 17, 2016 Posted November 17, 2016 Hi Martyn, Thanks for post. I had a look but I wasn't able to find an existing known issue for this. I did give this a test and can see where this is failing. It has now been raised as a defect. Regards, James
James Ainsworth Posted December 2, 2016 Posted December 2, 2016 Hi Martyn, The defect record that was raised for this issue has been completed and the fix should be available in the next update to Service Manager (2.38.x). Regards, James
Martyn Houghton Posted December 12, 2016 Author Posted December 12, 2016 @James Ainsworth Thanks for letting us know. Will keep an eye out for the 2.38 release. Cheers Martyn
James Ainsworth Posted April 20, 2017 Posted April 20, 2017 Hi @Martyn Houghton I just wanted to double check that this is now working for you? Regards, James
Martyn Houghton Posted August 24, 2017 Author Posted August 24, 2017 @James Ainsworth Just to confirm this was resolved and works now. Cheers Martyn
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