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Raise Linked Request - not taking over External Customer into Progressive Capture

Martyn Houghton

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When raising a linked request from an existing one which is logged against a customer (external) not coworker, the current contact informaiton is not passed into progressive capture 'Search Customer' step, where as if this is done for a coworker it is.

I beleive this is a known issue as it came up in our original switch on phase, but do not seem to be able to find a reference to it on the forum.

Is there are Known Issue reference for this and an update when this is planned to be fixed?



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