m.vandun Posted November 15, 2016 Posted November 15, 2016 Hi, I have a couple of cases where it seems that email's have been deleted intentionally. Is there a way to see how and who deleted these email's? Regards, Mark
James Ainsworth Posted November 16, 2016 Posted November 16, 2016 Hi Mark, Unfortunately there isn't any auditing that tracks the deletion of emails. Regards, James
m.vandun Posted November 18, 2016 Author Posted November 18, 2016 Hi @James Ainsworth, Thanks for the reply. Is there another option to see if an email has been added to a request and to which request it was added. If this is not possible at the moment I would like to address this as an feature request. The way we operate, it is possible that an account manager forwards an emails to our service desk (which is a shared mailbox). This email is then added to a request. The account manager sends a reminder after a few days with the same email. The account manager then gets a reply that his/her previous email was not received before. This can create a bit of tension, which is not necessary and can be avoided by a simple lookup option. This happens a lot with customers that have a lot of requests opened / on hold / closed. Regards, Mark
Gerry Posted November 18, 2016 Posted November 18, 2016 @m.vandun Another possibility would be to use rights to control mailbox access, I believe its possible to configure mailbox rights such that you can move a message to the Deleted Items (a soft delete) but you are not allowed to delete the message from the mailbox. Would that work? Gerry
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