sprasad Posted November 15, 2016 Share Posted November 15, 2016 As a follow up to https://forums.hornbill.com/topic/9120-attachments-not-appearing-at-all/#comment-41948 could we have a similar feature where when we send an email to a customer and this has an attachment, the attachment is also viewable via the Portal. The situation we had was a customer used the 'My Organisations Request' to view a colleagues Request, who was on leave. They could see the email but they were unable to see the attachment, which had a SQL script for the fix. As they did not have access to their colleagues email, we had to send another email containing the SQL but viewing any attachment for your colleagues Requests will add a lot of value. The Ability for Customers to View attachments on the Portal for their Organisatons Requests, that were sent via Email, IMO will be really helpful. Link to comment Share on other sites More sharing options...
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