Error when releasing paused calls

[derekgreen]

had no issues with this until today. Call has been paused awaiting information from user, colleague tried to release the call and the error attached occurs. Any advice greatfully received!

[David Hall]

Hi @derekgreen

This issue was identified a couple of weeks back and a fix was included in a previous update of SM so if you update your version of Service Manager it should resolve this issue.

If you continue to experience problems after that please post back.

Kind Regards,

Dave.

[derekgreen]

Hi David, and thanks for the reply. I applied the latest update this morning and hope this resolves the issue going forward.

Regards

Derek.