Category/Profile - more prominent placement/action button

[Martyn Houghton]

At the moment the Category/Profile field is somewhat out of the way within the details section of the requests. Would it be possible to have a separate action icon at the top of the request to both view and update the category/profile of the requests, as this is quite important for us that this kept up to date, so that trends can be more easily identified and reported on.

Cheers

Martyn

[James Ainsworth]

Thanks for your post.  This has been mentioned before and a valid suggestion.  I will make sure that we have a change proposal in place to have a look at this.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Is there any update on profile/category being more prominent in Service Manager?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

The change proposal for this is still in the backlog.  I will update the post once it progresses.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks, if this can be considered with some higher priority that would be great.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Just wondering if this has moved forward any or is still in the backlog?

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

No movement as of yet.  I'll be sure to let you know as it progresses.

Regards,

James