m.vandun Posted November 14, 2016 Share Posted November 14, 2016 Good Morning, We currently have 2 cases where the company name in the request list not corresponds to the company the request is regarding to. Regards, Mark Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 14, 2016 Share Posted November 14, 2016 Hi @m.vandun, Thank you for your post. I would like to apologise for the inconvenience that this is incurring. We are aware of this bug in the Requests List where Organisation and Company display columns are presenting you with incorrect information. We will let you know when a fix is available. Meanwhile, as a short term workaround, the Customer section in a Request's details (i.e. open a Request from the Requests List) will display the correct information. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 14, 2016 Share Posted November 14, 2016 @Ehsan, @m.vandun We too are getting this issue too, which is causing quite a bit of confusion. We are on Service Manager 2.36.6. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 14, 2016 Share Posted November 14, 2016 @Ehsan Do we have an anticipated timescale for this fix? Cheers Martyn Link to comment Share on other sites More sharing options...
Guest Ehsan Posted November 14, 2016 Share Posted November 14, 2016 Hi @Martyn Houghton, As you're subscribed to Premier Success (where we provide Service Levels for customer issues), I will raise an Incident on behalf of you to track the progress of this issue. Thanks, Ehsan Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 14, 2016 Share Posted November 14, 2016 @Ehsan Thanks. I keep track it via Hornbill Support. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 16, 2016 Share Posted November 16, 2016 @Ehsan This also seems to be affecting the Customer Portal Organisaiton View as well. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 12, 2016 Share Posted December 12, 2016 A fix for this reported issue was released as part of the Service Manager update 2.37.x. Regards, James Link to comment Share on other sites More sharing options...
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