Help with BPM

[flanderp]

Hi, 

Maybe simple but ive feel like ive tried everything 

Here is my BPM <Capture1.JPG> <Capture2.JPG>

I have tried setting the priority in multiple locations <Capture3.jpg>

When raising a request the priority field displays prompting the user to select <Capture4.jpg>

I also have two stages "Assignment" and "Completion" but the stage shows three elements <Capture5.jpg> i can not work out how i reduce this to two?

 

Any help much appreciated 

Paul