AndyColeman Posted November 9, 2016 Share Posted November 9, 2016 We updated Hornbill service Manager last night and this is causing issues when creating tickets. When raising new tickets (be it incidents, service requests etc) in the Summary/description fields we are having issues with the characters jumping from section to section. We are unable to write descriptions without the text going in to the summary which is majorly frustrating. Can someone please assist asap? Obviously want to promote the update run last night as positive as possible. Thanks in advance. Andy Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 9, 2016 Share Posted November 9, 2016 @AndyColeman Andy, if you upgrded last night I suspect you are on SM v2.36.3. There was a patch released this morning v.2.36.4 which addresses your issue. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted November 9, 2016 Share Posted November 9, 2016 Hi Andy,  Martyn is correct. I can confirm that the issue mentioned above in relation to the request details summary and description was addressed in the subsequent 2.36.4 patch. Thanks, Dan Link to comment Share on other sites More sharing options...
AndyColeman Posted November 9, 2016 Author Share Posted November 9, 2016 Thanks both. Working now! Link to comment Share on other sites More sharing options...
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